Privacy Policy

Privacy Policy

Pyramid Trading Ltd is committed to the protection of your personal information. We recognise our duty to comply with legislation and to reassure and inform customers and other stakeholders about what information is collected from them and what we do with this information.  Policies and procedures are designed to ensure good practice in protecting such information.

What personal information we collect

We collect your personal information when you voluntarily provide it to us such as name, address, telephone number, email details and financial information for the purposes of setting up the necessary credit facilities.  We also ask for more general information about your knowledge of us as a business. 

How personal information is used

We request this information to deliver to you the best service that we can, we use the information collected from you to help maintain accurate accounts, provide and change services and billing, answer your enquires, market services and products and generally to help make our service useful to you. 

Disclosure of personal information to third parties

We will not disclose any personal information to any third party unless (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process: (3) we deem it is necessary under our conditions of sale and/or, (4) it is necessary to protect the rights or property of Pyramid Steel.

 Sensitive personal data

We sometimes have to collect and use ‘sensitive personal data’ on our employees and volunteers. This is defined as information about racial or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life, and criminal allegations, proceedings or convictions. At times we’ll collect sensitive personal data to help us monitor equal opportunities, and to research whether we deliver great experiences for everyone, regardless of their background or beliefs, but this is only ever analysed at an aggregate rather than individual level.

CCTV

Some of our locations and properties have Closed Circuit Television (CCTV) and you may be recorded when you visit them.

CCTV is used to provide security and protect both our members of staff, visitors and the company. CCTV will only be viewed when necessary (for example, to detect or prevent crime) and footage is stored for a set period of time, after which it is recorded over.

Some of our vehicles have on board incident capture devices (Dashcams) and you may be recorded when the vehicles are mobile.  These devices are used to protect both our members of staff, third parties and the company.  Data from these devices will only be accessed when necessary (for example, to investigate an adverse incident) and data will store for a set period of time. 

Pyramid Trading Ltd complies with the Information Commissioner’s Office CCTV Code of Practice and we put up notices so you know where CCTV is used and when on board incident devices are located in our vehicles

 

Cookies

Pyramid Trading Ltd uses cookies in order to make the website easier to use. 

Opting out of marketing emails

If, at any time you wish to have your information removed from our active database please contact us directly at admin@pyramidsteel.co.uk

Accessing or updating your personal information

Only authorized personal of Pyramid Steel have access to your personal information, which is stored securely.  If you need to access your personal information or change this information please contact us directly at admin@pyramidsteel.co.uk

 

Your responsibilities

Information transmitted over the phone/ internet cannot be guaranteed to be completely secure.  Whilst we strive to protect your personal information by turning off our all recordings during the transmission of credit card details we cannot ensure or warrant the security of any information until it is received by us.   These activities are conducted at your own risk.  Therefore you are responsible for maintaining the secrecy of any user names, PINS and passwords.

Contact details

For any queries regarding our service, please contact us:

Phone:   01252 334081     Email:  admin@pyramidsteel.co.uk

Registered address

Pyramid Trading Ltd, 155 High Street, Aldershot, Hampshire.  GU11 1TT

Company Registration Number   2361944

VAT Registration Number GB 641 57748 31                Supporting information https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

 

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